I’m looking for work
I was recently laid off from my previous company.
I’m a seasoned IT and customer service professional with over five years of experience. My skills extend from software deployment and support to Linux administration and Python scripting for automation.
I’ve acted as an administrator for major SaaS platforms such as Google Workspace, Docusign, email marketing tools (PersistIQ, ActivePipe), CRMs (CopperCRM, Contactually, Follow Up Boss), and Okta, effectively resolving email infrastructure issues. Also, I’ve offered on-call and after-hours support for urgent user requests.
My proficiency in open-source platforms includes managing LAMP + Nginx servers, working with cloud compute/VPS hosting platforms, and utilizing Linux for desktop and server projects. I have automated tasks using Python and other scripting languages, focusing on account creation, data migrations, and infrastructure management. Additionally, I’ve used low-code platforms like Zapier, and have some familiarity with the Dell Boomi Platform.
One noteworthy accomplishment is automating most of the user onboarding process, allowing accelerated growth without increasing IT staff. I’ve also efficiently transitioned data from one CRM system to another, leveraging APIs to rebuild account environments.
I am adept at defining requirements with software engineers and vendors for new product rollouts. I am well-versed in IT security, including implementing and documenting new security processes and mitigating threats.
My experience with support ticketing and project management systems spans Service Cloud, atSpoke, Jira, and Asana.
Furthermore, I hold degrees in Geography and Ecology and Evolutionary Biology from the University of Arizona, with a focus on geographic information systems. I’ve tutored STEM and geography subjects and have experience in GIS and scientific data analysis from internships.
My desired salary for a new role is $85,000/yr, though I’m open to $60,000-$85,000 depending on the total compensation package, the nature of the employer, and the status of my other interviews. While I prefer a W2 role, I’m also open to contract-to-hire and independent contractor status, and am available for freelance work that doesn’t conflict with full-time employment.
For more information, please reach out to me by email tjones2@fastmail.com or through my LinkedIn profile https://www.linkedin.com/in/theodore-jones-7b89b7269/